Common Issues with Sonic Drive-In and How to Get Help in 2025
Sonic Drive-In remains a popular fast-food chain, but many customers have reported a range of issues in 2025, from order mistakes to poor customer service and cleanliness concerns. Common complaints include long wait times, incorrect or incomplete orders, cold or soggy food, and unprofessional behavior from staff. Some customers also mention problems with the Sonic app, such as technical glitches and difficulties placing orders or locating participating drive-ins.
One frequent issue is the delay in service, especially during busy hours, where customers face long waits for drinks or food, sometimes over 20 minutes. Others have reported receiving orders that do not match what they requested, such as missing ingredients or wrong items, leading to frustration and dissatisfaction. Cleanliness is another concern, with reports of dirty facilities and unclean drink machines affecting the overall experience.
If you encounter any problems with your Sonic order or service, there are several ways to get assistance. Sonic offers customer support via phone at 1-866-657-6642, available daily from 7 AM to midnight CST. You can also reach out through their corporate office or submit issues via email or live chat on their official website. For quick responses, Sonic’s social media channels on Twitter and Facebook are also helpful.
To avoid app-related issues, ensure you have the latest version installed and allow location access for accurate order placement. If your order is incorrect or delayed, contacting Sonic customer service promptly can help resolve the problem.
Despite some negative reviews, many customers still enjoy Sonic’s menu and convenience. If you experience any issues, using the official support channels is the best way to get help and improve your experience.
For more details on how to contact Sonic and manage order issues, visit their official customer service page.